Refund and Return Policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer a refund or exchange. Once “services” are performed, fees for “services” are not refundable, irrespective of time frame. No refund can be granted once a deposit or retainer for “services” is collected and work is performed. If the customer desires a refund for services, the customer must notify Acacia Business Solutions immediately by phone and in writing. Work will be stopped, and an accounting of services already performed will be deducted from the deposit; any prorated refund will be based on consulting fee schedule irrespective of whether it was a flat fee project or hourly.
Returns are not eligible if used; your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gasses.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD DVD, VHS tape, software, video game, cassette tape, or vinyl record opened.
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will email you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, recheck your bank account.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Info@acaciamanagement.com
Only regular-priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same thing, send us an email at email@example.com and send your item to 501 N. Minnesota Street, Carson City, NV 89703
If the item were marked as a gift when purchased and shipped directly to you, you’d receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
To return your product, you should mail your product to: 501 N. Minnesota Street, Nevada 89703
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at firstname.lastname@example.org or 775-841-1876 for questions related to refunds and returns.